20-20 Plan

This Plan establishes the commitments and objectives for the year 2020 related to the relevant issues related to the field of sustainable development identified in the materiality analysis. Within the established commitments, each of the ACS Group companies must autonomously define the most appropriate measures and forms of action according to their business characteristics, which allow them to contribute to the overall compliance with the commitments established by the Group.

COMMITMENTS	Objective for 2020	Indicators evolution
COMMITMENTS	Objective for 2020	Indicator	Base year 2015	2016	2017	2018	2019
Health and Safety
Reduce accidents rates among company employees	Increase employee certifications in occupational health and safety	Percentage of total employees covered by OHSAS OHSAS18001 certification (occupational health and safety)	83%	85%	88%	90%	91%
	Enhance employee training related to health and safety and ensure that all employees have received at least one course on health and safety in 2020	Percentage of total employees who have received an occupational health and safety course who have received at least one occupational health and safety course in their professional career	99.50%	99.50%	99.50%	99.70%	99.20%
		Investment in occupational health and safety per employee (euros/employee)	754	838	784	796	778
HR, Ethics and Social Action
Maintain commitment to promoting, reinforcing and monitoring matters related to ethics and integrity, through measures that make it possible to prevent, detect and eradicate bad practices.	Adhesion by all new Group companies to the Code of Conduct	Companies that adhere to the code of conduct	98%	100%	100%	100%	100%
	Increase training for employees on matters related to ethics and integrity	Percentage of employees trained in Human Rights, Ethics, Integrity or Conduct content during the year	13%	15%	20%	28%	37%
Improve professional performance	Increase investment in training employees	Investment in training employees (millions of euros/employee)	170.9	186.4	160.2	179.1	185.4
Greater contribution to the development of society	Increase the actions and funds that contribute to generating shared value for society through its own business strategy	Funds allocated to Social Action (millions of euros)	9.4	11.6	11.6	12.2	13.1
Environment
Improve the eco-efficiency and use of resources	Increase environmental certification in sales	Percentage of sales covered by ISO 14001 Certification	71%	74%	76%	76%	76%
	Rationalise waste generation	Ratio of (hazardous and non-hazardous) waste sent for management to sales (t/millions of euros) ⁽¹⁾	152	93	293	494	332
	Reduce water consumption	Ratio water over sales (m3/ mn euros) ⁽³⁾	777	460	532	359	702
	Rationalisation and efficient use of energy products	Scope 1 emissions/millions of euros billings	99.9	69.3	73.3	87.6	79.4
	Rationalisation and efficient use of energy products	Scope 2 emissions/millions of euros billings	8.2	7.7	11.4	7.6	7.4
Suppliers
Continue working with qualified suppliers in CSR areas	Increase the inclusion of non-financial criteria in the harmonisation of suppliers and, in all cases, include the Code of Conduct in the criteria for evaluating suppliers	Inclusion of compliance with the Code of Conduct in the evaluation criteria (% above total expenses) ⁽³⁾	77.3%	94.30%	99.20%	96.9%	100%
Quality
Improve the quality of the services offered	Obtain and expand the scope of certifications	Percentage of sales from activities certified under the ISO 9001 standard (%) ⁽⁴⁾	61%	55%	87%	57%	55%
	Implement tools to improve management	Ratio of investments and expenses of the Quality Control Department or earmarked to improve quality management processes to sales (excluding staff costs, euros/millions of euros billings)	180	203	157	63	63
	Increase the number and capacity of internal quality auditors	Number of quality audits per million euros of billings	0.06	0.08	0.06	0.04	0.32
Customers
Continue improving customer relation management	Measure customer satisfaction and establish plans for improvement	Percentage of “satisfied” or “highly satisfied” customer responses	85.24%	89.42%	87.30%	92.47%	94.56%
Continue improving customer relation management		Ratio number of completed surveys received from customers/million euro in billing ⁽⁵⁾	0.026	0.034	0.036	0.036	0.031
Innovation
Steadfast and ongoing commitment to innovation and development	Increase investment and effort in R&D	R&D investment ratio (euros/millions of euros billings) ⁽⁶⁾	2,392	2,321	2,424	2,688	3,946
Improve non-financial reporting information
Improve the quality, standardisation and reporting of non-financial indicators	Increase the scope of information of the financial indicators through the implementation of management systems		See appendix 7.3.3 of 2019 Integrated Report

Note: Data from previous periods have been recalculated in those cases that have been possible to make the data comparable with those disclosed in 2019

(1) In 2019, 98.6% was non-hazardous waste (much of it from land extraction) of which 78.9% was recycled, reused or exploited.
(2) In 2018, the ACS Group approved a specific Code for Business Partners which is of mandatory compliance in the relationship with ACS, with which the current compliance is considered to be 100%
(3) In 2019, and with retroactive character, the detail of the data reported at both the scope level and the extraction/dumping level has been improved, making comparison between the 2015 and 2019 data difficult. To see the progress, see point 5.1. in the table. 2019 Integrated Report.
(4) The decrease in the indicator is due to the increase in activity in North America where this type of certification is less used. A way to report the quality efforts of these areas of activity is being sought after.
(5) The ratio is changed to the number of surveys conducted to surveys received to better reflect the operational management of this indicator.
(6) Scope of data in 2019,30.5% of revenues.