20-20 Plan

This Plan establishes the commitments and objectives for the year 2020 related to the relevant issues related to the field of sustainable development identified in the materiality analysis. Within the established commitments, each of the ACS Group companies must autonomously define the most appropriate measures and forms of action according to their business characteristics, which allow them to contribute to the overall compliance with the commitments established by the Group.

 COMMITMENTS Objective for 2020     Indicators evolution                      
Indicator Base year 2015 2018
   Health and Safety
Reduce accidents rates among company employees
Increase employee certifications in occupational health and safety Percentage of total employees covered by OHSAS 18001 certification (occupational health and safety) 83% 90%
Enhance employee training related to health and safety and ensure that all employees have received at least one course on health and safety in 2020 Percentage of total employees who have received an occupational health and safety course who have received at least one occupational health and safety course in their professional career  99.5% 99.7% 
Investment in occupational health and safety per employee (euros/employee) 754 818
   HR, Ethics and Social Action
Maintain commitment to promoting, reinforcing and monitoring matters related to ethics and integrity, through measures that make it possible to prevent, detect and eradicate bad practices. Adhesion by all new Group companies to the Code of Conduct Companies that adhere to the code of conduct 98% 100%
Increase training for employees on matters related to ethics and integrity Percentage of employees trained in Human Rights, Ethics, Integrity or Conduct content during the year 13% 28%
Improve professional performance Increase investment in training employees Investment in training employees (millions of euros/employee) 170.9 173.2
Greater contribution to the development of society Increase the actions and funds that contribute to generating shared value for society through its own business strategy Funds allocated to Social Action (millions of euros) 9.4 12.7
Improve the eco-efficiency and use of resources Increase environmental certification in sales Percentage of sales covered by ISO 14001 Certification  71%  76%
Rationalise waste generation Ratio of (hazardous and non-hazardous) waste sent for management to sales (t/millions of euros).  152 426 
Reduce water consumption Ratio of total (potable and non-potable) water consumption to sales (m3/millions of euros)  777  685
Rationalisation and efficient use of energy products Scope 1 emissions/millions of euros billings 99.9 84.2
Scope 2 emissions/millions of euros billings 8.2 4.1
Continue working with qualified suppliers in CSR areas Increase the inclusion of non-financial criteria in the harmonisation of suppliers and, in all cases, include the Code of Conduct in the criteria for evaluating suppliers Inclusion of the Code of Conduct in the evaluation criteria (%/total expense) 77.3% 96.9%
Improve the quality of the services offered Obtain and expand the scope of certifications Percentage of sales from activities certified under the ISO 9001 standard (%) 61% 57%
Implement tools to improve management Ratio of investments and expenses of the Quality Control Department or earmarked to improve quality management processes to sales (excluding staff costs, euros/millions of euros billings) 180 95
Increase the number and capacity of internal quality auditors Number of quality audits per million euros of billings 0.06 0.04
Continue improving customer relation management Measure customer satisfaction and establish plans for improvement Percentage of “satisfied” or “highly satisfied” customer responses 85.24% 92.64%
Ratio of number of customer satisfaction surveys carried out/millions of euros billings 0.07 0.12
Steadfast and ongoing commitment to innovation and development Increase investment and effort in R&D R&D investment ratio (euros/millions of euros billings)* 2,392 2,688
   Improve non-financial reporting information
 Improve the quality, standardisation and reporting of non-financial indicators Increase the scope of information of the financial indicators through the implementation of management systems See appendix 9.3.3 of 2018 Integrated Report

* Calculated considering scope of figures