ACS
Actividades de Construcción y Servicios

Clients

The ACS Group has a base of clients of common characteristics that unequivocally shape the company's strategy in each activity area.

The Group's clients are mainly public administrations and large corporations in industrial sectors ranging from the environment to energy generation. In view of the nature of its clients, ACS is required to strive in order to reach a high degree of quality and to guarantee their satisfaction.

Permanent contact is maintained with clients during the performance of its contracts, and feedback is requested from clients so as to be aware of their opinion of the work carried out and to gain insight on potential improvements. Special emphasis is also placed on the quality of processes and resources are dedicated to the development of activities which allow for the application of the most adequate and advanced techniques in all areas.

The ACS Group continually invests in the innovation and development of productive processes, as well as the improvement of work systems and methods, in order to adapt to the increasing specialization of the clients to which our services are directed.

ACS has accepted the challenge to foster high quality standards, backed by the best professionals and the most advanced techniques available. In order to confront this reality and meet the expectations of its clients, the Group has defined the following principles in relation to quality:

• Achieving a thorough understanding of clients in order to better identify their needs.
• Fostering the development of the professional capacities of the organization.
• Stimulating innovation
• Relying on external collaborators that are wholly in line with the Group's objectives.
• Responding to incidents quickly and efficiently.

Each of the activities of the Group, on which improvement processes may be implemented, has its own management system which allows for independence and self-control, and which in terms of quality, also fosters the Group's policy of decentralization and specialization. These management systems assure that the products are developed in accordance with contractual terms, legal requirements or regulations, and the company's standards in order to guarantee client satisfaction.

The ongoing improvement of the system and the follow-up of its application are carried out through the Quality Committee, which is responsible for its evaluation and revision on the basis of the contributions of each of the Group companies. These companies simultaneously apply procedures to monitor client satisfaction.

This entire process would be incomplete without the contributions of the Group employees. Given their commitment to excellence, they assume their share of responsibility in the company's system. To this end, the Group allocates over € 30 million a year and assigns a team of over 500 staff members to plan appropriate procedures whose purpose is to improve the quality of all products and services, to supervise and correct the initiatives required to meet these objectives, and to train staff in accordance with present and future needs.